No doubt, staff will become aware of confidential information. Individuals should be aware of the need to keep such matters confidential and to respect the proper channels of communication for such information.
Staff members should never give absolute guarantees of confidentiality to pupils or adults wishing to tell them about something serious.
They should guarantee only that they will pass on information to the minimum number of people who must be told in order to ensure that the proper action is taken to sort out the problem and that they will not tell anyone who does not have a clear need to know.
Staff will also take whatever steps they can to protect the informing pupil or adult from any retaliation or unnecessary stress that might be feared after a disclosure has been made.